Frequently Asked Questions
Everything you need to know about our retro-inspired gaming gear.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Are 8BitDo controllers compatible with the Nintendo Switch?
Yes, most of our controllers are fully compatible with Nintendo Switch, Windows, macOS, Android, and Raspberry Pi. Please check the specific product page for exact compatibility details.
What is your return policy for defective items?
We offer a 30-day return policy for any manufacturing defects. If your product is not functioning correctly, please contact our support team to initiate an exchange or refund.
How do I update the firmware on my controller?
You can download our Firmware Updater tool from the official support section of our website. Connect your controller via USB to your PC or Mac to install the latest performance enhancements.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do your products come with a warranty?
All 8BitDo products purchased through our official shop come with a 12-month limited warranty covering hardware issues under normal use conditions.